I Norge er vi ikke lenger like høflige som i «gamledager», da De og Dem var en naturlig del av dagligtalen. Vi er heller ikke særlig opptatt av å være så formelle at vi bruker hverandres etternavn, og Legefrue Hansen er det vel knapt nok noen som kjenner.
I det engelske språket derimot, lever høfligheten i beste velgående. Please og Thank you er med i de fleste konversasjoner.
Her får du uttrykk, eksempler og nyttige tips til høflighet i det engelske språket.
Polite Expressions – Examples
Nice to see you again (*Never: Nice to meet you again)
How are you?
This is _____________
I’m name from company
It’s nice to meet you
How do you do?
Thanking (å takke noen)
I really appreciate/d your help
That’s very kind of you
Offering (å tilby hjelp)
Would you like ________________?
Could I _____ you ___________________?
Requesting (spørre om)
Would it be possible to ______________ (please)?
Would you mind ________ing please?
Could you/I _____________ please?
I’d really appreciate it if you could _____________
Apologising (be om unnskyldning)
I’m very sorry (for _____________)
I do apologise (for _____________)
Suggesting (å foreslå noe)
Perhaps you/we/I could ____________?
How about ____________ing?
Shall we ___________?
Why don’t you__________?
Delivering bad news (å overlevere dårlige nyheter)
I’m afraid _______
I’m sorry, (but) _______________
Unfortunately there is a small issue/problem with _____________
When you didn’t hear something (når du ikke hører hva den andre sier)
Pardon? / I beg your pardon? / Excuse me? / I’m sorry?
General Tips for Politeness
Don’t forget to use ‘please’ and ‘thank you’ regularly (ikke glem å bruke vær så snill og takk)
‘Could I leave a message please?’
‘Would you like a cup of tea?’ ‘Yes please.’
‘Here’s your coffee.’ ‘Thank you.’
Ask questions rather than make statements (still heller spørsmål fremfor å konstatere noe)
‘Would it be better if we worked on this project separately?’
is better than:
‘It would be better if we worked on this project separately.’
Show feelings (vis følelser)
‘I think it would be a good idea to look into this a bit more.’
‘I don’t feel that that would be an effective way to approach the problem.’
‘I believe that we could produce a better report if we had more time.’
Minimize (hvordan minimere)
‘We have a bit of a problem with the lifts at the moment.’
‘I just have a few things to do before lunch.’
‘Could I talk to you for a couple of minutes?’
‘There will be a short delay, sorry.’
Avoid negatives (unngå negative ord)
‘The hotel wasn’t very clean.’ not ‘The hotel was dirty.’
‘I’m not sure I’m totally happy with that idea.’ not ‘I’m disappointed with that idea.’
Use ‘Could’ which is more polite than ‘Can’ (Could er mer høflig å bruke enn can)
‘Could you help me with this please?’ not ‘Can you help me with this please?’
‘Could you send me the documents by tomorrow please?’
‘Could I get a glass of water please?’
‘I’m afraid…’ is an excellent way to introduce a situation that may not be liked
‘I’m afraid I will not be able to attend the meeting on Friday.’
‘The parcel has not arrived yet I’m afraid’
‘I’m afraid that Mr Olsen is on another call at the moment..’
Use ‘I’d like…’ as it is more polite than ‘I want…’
‘I’d like to attend the seminar too.’ not ‘I want to attend the seminar too.’
‘I’d like the pepper sauce, please.’
‘I’d like some help setting up the room if possible.’
Avoid abrupt yes/no answers (unngå direkte ja/nei-svar)
‘No, thanks. Thanks anyway.’ / ‘Yes please, that would be great.’
Ønsker du å bli tryggere i bruken av engelsk på jobben? På kurset Engelsk på jobben får du praktiske råd og konkrete tips for raskt å bli bedre i engelsk.